Benefit Fraud
We can assist you with interviews by the Department of Work & Pensions (DWP) or the Local Authority in relation to allegations of fraud/dishonesty.
We can assist you with interviews by the Department of Work & Pensions (DWP) or the Local Authority in relation to allegations of fraud/dishonesty in respect of Social Security, Housing or Council Tax benefit claims.
As these interviews are not conducted by police officers and are normally voluntary interviews held at DWP or Council offices they do not qualify for free advice and assistance, in the same way as a police interview does. You may be entitled to Legal Aid, but his will depend on your financial circumstances and we will need proof of your income and outgoings to carry out the assessment.
If you do not qualify we can attend an interview with you and will charge a fixed fee of between £350* and £450* to attend with you and advise you before and during the interview.
If your case proceeds to court you may qualify for Legal Aid subject to satisfying the Legal Aid Agency’s merits and means assessments. We can check if you qualify financially.
Urgent Advice or Assistance
We can be contacted any time night or day for URGENT advice or assistance only, by calling 01375 383283. When the office is closed selecting option 2 will transfer the call to someone who will be able to assist, or you can leave a message for someone to call you back.
If you are concerned about our level of service, please raise it with us and we will endeavour to resolve any concerns of complaint. Out terms of business with you, sets out how you can raise any complaints or concerns.
We have eight weeks to consider your complaint. If for any reason we are unable to resolve the problem between us within that timeframe, then you must ask the Legal Ombudsman to consider the complaint. The Legal Ombudsman may be contacted at PO Box 6806, Wolverhampton WV1 9WJ.
Please be aware that any complaint to the Legal Ombudsman must usually be made within six months of your having received a final written response from us about your complaint. Complaints to the Legal Ombudsman must usually be made within one year of the act or omission about which you are complaining; or within one year from when you should have known about or become aware that there were grounds for a complaint.
For further information, you should contact the Legal Ombudsman on 0300 555 0333 or visit: www.legalombudsman.org.uk
I would like to let you know that your calm voice and understanding manner in which we spoke on the telephone gave me immense reassurance in the situation of being detained which at first I didn’t understand after trying to defend myself. Your explanations were crystal clear and really broke down the details of alleged offences so I could better understand the predicament
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